Returns, Refunds & Store Credit Policy

We take great care in creating high-quality handmade goods.

Damaged in Transit

If your order arrives damaged during shipping, please contact us within 7 days of delivery. Include your order number and clear photographs of the item and its packaging so that we can resolve the issue promptly.

For a valid claim, we will arrange an appropriate remedy. We offer repair where feasible, replacement, store credit or refunds.

Defective or Poor-Quality Items

If an item is defective, unsafe, or does not meet the required standard of quality, you may return it within six months of delivery and may choose a repair, replacement, or refund, as far as is defined in the Consumer Protection Act.

This policy does not cover normal wear and tear, damage caused by misuse, accidental damage, failure to follow care instructions, or unauthorised alterations.

Change-of-Mind Returns

We do not offer refunds or exchanges for change-of-mind purchases of handmade items.

How to Request a Return

Please contact us at [your email address] before returning an item so that we can provide return instructions and help find the best solution.